Policies

RENTAL POLICIES & CONDITIONS

Our goal is to provide the safest and most convenient experience for our guests.

we do not accept bachelor/bachelorette parties

the Lessee & Drivers:

Must be 21 with a valid driver's license and major credit card.
Required to sign our rental agreement and liability waiver.
Will participate in a 15–20-minute demonstration drive / tutorial with one of our captains prior to departure.
We reserve the right to refuse service to anyone we feel is not capable of following instructions.
We will refuse service to anyone we feel is under the influence of drugs and/or alcohol.
SMOKING is not allowed on our equipment.
ALCOHOL is not allowed on our jet-skis.

reservations:

Advance reservations are encouraged; if you do not have advanced reservations, you may not be able to secure a rental.
Reservations can be made online and require a 50% deposit on a major credit card when booking. The remaining balance will be charged before departure.
The name on the credit card used for the reservation must be the same as the person leasing the equipment (LESSEE) and that credit card must be presented upon arrival.
Additional credit cards may be used to charge the remaining balance upon arrival.
A $500 hold will be placed on a major credit card for jet ski rentals before departure.

Cancellations:

We charge a $25.00 processing fee for each CANCELLATION. If reservation is cancelled 72 hours prior to reservation date - deposit will be returned minus a $25 processing fee.

If reservation is cancelled within 72 hours of reservation - you will be charged for the balance due.

A 'NO-SHOW' is a cancellation or forfeiture of your reservation. In the event of a no show - you will be charged the balance which is non refundable.

Weather-Related Cancellations:
In the event of inclement weather, DWS reserves the right to reschedule. Safety is important to us and we will not allow you on the lake if we do not feel it is safe. If you choose not to reschedule we will issue a refund (Minus NON-REFUNDABLE booking fee).

If you get less than half of your rental time due to weather, we will compensate for time lost on the lake. TIME DOES NOT DIRECTLY CORRELATE TO THE PRICE.

Conditions evaluated by management include high winds, thunderstorms, lightning, etc.

Multi-day rentals will not receive a refund or an additional day due to inclement weather conditions. This is already reflected in the discounted price and additional hours of boating time.

damages:

Renters are liable for any damages that occur during the rental period. The renter must cover the repair or replacement costs including the daily rental fee for the duration the equipment is out of service due to repairs. Any condition that renders the equipment unfit for rental will result in the daily rental fee being charged.

We reserve the right to charge a minimum of $200 cleaning/sanitation fee if rental is not returned in as-good condition.

arrival/return times:
ARRIVAL - Be on time for the timeslot you selected. Your rental will be ready for you to depart from our dock at that time. Late arrivals disrupt other customers and their timeslots as we need to move other boats to the departure dock.

RETURN - Return times are very important to our operation. Late return fees begin with a $50.00 charge after 15 minutes and $3.50 for each additional minute.

fuel charges:

Fuel is not included in our rentals. You will start with a full tank, and we will fill it up upon your return. We will charge the card on file for the fuel used. In the event the gas dock is closed upon your return, you will be charged the following day.

Average Fuel price in 2024 was $6.20/gal. Half Day rentals average 10-15 gallons while Full Days average 15-30 gallons. THIS IS NOT A QUOTE only an estimate for your budgeting purposes. Fuel consumption will vary based on weight, activities, speed, engine off time and other variables.

Permitted:

Torch Lake, Clam Lake, Clam River, Grass River & Lake Bellaire.

Dock conveniently with us for Dockside Lunch.

Dock with us for restroom break, or beach break.

Dock at the public launch area on the South end of Torch Lake (for restroom stops).

Restrictions:

We prohibit the use of our equipment in high incident areas to protect our customers from damage charges.

We do not allow our equipment to enter Torch River.

We do not allow our equipment to dock in Alden.

Do not dock at Butch’s – we will accompany you if needed.

Dockside Restaurant – do not dock on pier or slips, please dock with us only.

Any dock not pre-approved. *If you hope to dock at a home on the lake, we require advance notice to allow for the inspection and approval of the location.

If restrictions are breached - we reserve the right to end the rental and charge a $500 penalty.

Our boats are equipped with GPS tracking which allows us to quickly respond to any situation.

Watersports:

We allow tubing behind our boats. We have tubes available for rent if you wish to add a tube to your rental. OR you may bring your own. *Skis or Wakeboards may not be used with our rentals.

Tubing is NOT allowed behind our jet-skis.

dogs:

We charge a $50 pet fee per dog (Maximum of 2).

capacity:

TRITOONS - Tritoons have a maximum capacity of 12 - 14 passengers.

JET SKIS - Jet Skis have a maximum capacity of 2 people.

Boating with additional passengers will result in forfeiture of rental and a $200 / per person penalty fee will be applied to the over-capacity limit.

substitutions:

We reserve the right to provide an alternate rental if the rental you reserved is no longer available due to unforeseen circumstances.

this policy may change at any time without notice.